VibCall Privacy Policy

This policy covers the VibCall website and the 1-on-1 video chat product behind it. It sits alongside our terms of service, which set the rules for using the platform. Third parties we rely on — hosting, payment processing, analytics — handle data under their own policies, and anything you do on a site we link to is not covered here.

1. What VibCall Collects About You

What you hand us directly. Register, and that's your account details plus whatever you put on your profile. Write to support or file a report, and we keep that message. Buy coins, and there's a purchase record — the payment itself runs through the processor, not through us.

What the product collects on its own. The usual technical trail of a web app: device and browser type, IP address, a rough location inferred from it, pages viewed, features used, and error logs when something breaks. Nothing exotic — it's the data that keeps a live video product running.

Your camera and microphone. During a 1-on-1 video chat, live video and audio travel to the person you're connected with, for as long as that conversation lasts. Your browser asks for permission first, and only when you're about to use them. Granting it is always your choice — text chat exists so you're never forced onto camera.

2. How VibCall Uses Your Information

Everything we do with your data fits in one short list:

• Matching you with people and carrying the conversation
• Processing coin purchases and answering billing questions
• Reviewing reports, investigating fraud, and keeping the platform safer
• Fixing what's broken and improving what isn't working
• Answering your support, privacy, and data requests
• Meeting legal obligations

That's the full list. If a use ever falls outside it, this page changes before the practice does.

3. Cookies and Similar Technologies

Cookies do three jobs on VibCall. Essential ones keep you signed in and keep security checks working. Functional ones remember your preferences. Performance ones tell us, in aggregate, how people use the product, so we can see what's confusing. Your browser lets you block or clear cookies anytime — just expect sign-in and matching to break if you block the essential kind.

4. Sharing: We Never Sell Your Data

We never sell your personal data. Full stop. Information only leaves our hands in these situations:

• Service providers — hosting, payment processing, analytics — that run parts of the product under their own obligations
• The person you're chatting with — a conversation is itself sharing: your camera and profile are visible to your match while you're connected
• Authorities, where the law requires it or someone's safety is at risk
• A successor, if the business or its assets ever change hands
• Aggregated, anonymized data that can't reasonably identify you

A report you file goes to our moderation team — the reported user never sees it as a message from you. What moderation acts on is spelled out in our community guidelines.

5. How Long VibCall Keeps Your Data

Different data has different lifespans, so we won't pretend there's one honest number. Data tied to your account stays while the account is active. Safety, fraud, and billing records can outlive it where a legal obligation or a dispute requires. When something is no longer needed for the purposes above, it's deleted or anonymized. Want the retention answer for a specific case? Ask support — a real answer beats an invented one.

6. How We Protect Your Data

We use technical and organizational measures to guard data against unauthorized access, loss, and misuse. And we'll be straight with you instead of reassuring: no method of transmission or storage is completely secure, and anyone who claims otherwise is overselling. Your side matters too — use a strong unique password, never share verification codes, and treat anyone asking for either as a threat, even someone claiming to be VibCall staff. Our video chat safety tips walk through the common scam patterns.

7. Your Privacy Rights

Depending on where you live, the law may give you these rights over your data:

• Access — a copy of the personal data we hold about you
• Correction — fix anything inaccurate or incomplete
• Deletion — erase your data, subject to legal exceptions
• Portability — receive your data in a machine-readable format
• Opt out — unsubscribe from marketing messages anytime
• Restriction — limit how your data is used in certain circumstances

Plenty of control sits with you day to day: revoke camera or microphone permission in your browser, clear your cookies, or block a specific person mid-chat. For formal requests, write from the email linked to your account — we verify you're the account holder before acting, so nobody else can request your data in your name.

8. Children's Privacy

VibCall is for people who meet the platform's age requirement — 18 or older, or the applicable minimum age where you live — and it is not directed at children. We don't knowingly collect personal information from minors. If you believe someone underage is using VibCall, report it so the account can be reviewed, removed, and its data deleted.

9. International Data Transfers

VibCall runs online, and the providers behind it may process data in countries other than yours, where data-protection law can differ from what you're used to. Using VibCall involves that transfer. Where the law requires safeguards for cross-border transfers, we rely on the mechanisms it recognizes.

10. Changes to This Privacy Policy

This policy changes as the product does. When it does, the "Last updated" date at the top moves, and material changes get made visible where reasonably possible. Keep using VibCall after an update takes effect and you're accepting the revised policy — so it's worth a skim when the date moves.

11. Contact VibCall About Privacy

Privacy questions and data requests go to support[at]vibcall.com — retype the [at] as a normal @; it's written that way to keep address-harvesting bots off it. Write from the address linked to your account for anything data-related. Everything else — product questions, billing, feedback — goes through VibCall support.